Return and Exchange Policy

Covid 19 Updates CMD

Returns & Exchanges 

In the event, the Items delivered to you any of the following items:

  • Items that are physically damaged or defective;
  • Items that varies from the description;
  • Items that are wrongly delivered;
  • Wrong Color;
  • Wrong Style;
  • Wrong Size; 

The COVID-19, Coronavirus situation has brought out many changes in our lifestyle. To add to the fight COVID-19, we have re-purposed our production and dispatch lines. We are providing products and equipment to slow down the virus spread. Our process has been overhauled to ensure protection, social distancing and high grade sanitization at all levels.

Every individual who enters our premises is monitored for even a slightest sign of illness.

Masks and Gloves are worn by every member of our team.

All surfaces are cleaned and sanitized regularly.

Team members sanitize their hands at regular intervals.

Our courier partners have been instructed to conduct contact less deliveries.

Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue (including but not limited to size, quality etc) within seven days of delivery. After seven days, no exchange or return request will be processed.

Shipping:

We are shipping orders as soon as possible.

All deliveries will take 7-8 days post dispatch.

We will dispatch in 3-4 days depending upon availability.

We will try for fastest delivery, but bear with us for delays.

We are in constant touch with courier partners for deliveries.

We have delayed all orders by 1-2 working days to take care of extra sanitisation of our products through various industry standard practices. It is done so that we can service our customers and provide them with our orders, safely and securely. So please bear with us.

Cancellation:

Once the shipment has been handed over to courier we won't be able to cancel or refund the same.

If in any case we are unable to make it reach to you due to local area restrictions we will hold the shipment for you.

In extreme circumstances, we will credit your account with the same value and we will try and recall the shipment! 

Replacement

We won't be doing replacement unless product received are damaged

No exchange is possible because of hygiene reasons.

This rule is for all products may it be t-shirt, phone case, poster or mask.

All products must have original sticker label and other labels attached. Without it, the returns and exchanges will not be processed.

 

COVID 19 Related Products:

 Our products are protective in nature but cannot combat Coronavirus directly.

We make no claim, that our products can stop spread of Coronavirus through usage.

Our products are for Civil use only and no Medical or Frontline worker should be using these, especially in high spread area.

All are products are precautionary use and do not claim to be protective use.

 Cancellation of orders:

 You can cancel any orders before the product has been shipped. You can cancel your orders by sending an email along with your Order Id to catchmydriftindia@gmail.com from your registered email address. Our Customer Service Executives will contact you for confirmation of the cancellation request. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days to cancel your order.

After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order within 4 to 7 days depends on the policy of your Bank.  You will be notified about the cancellation of your order vide email.

We may at any time at our sole discretion cancel your order after intimating you about our decision to cancel your order by writing to your registered email id. In the event of any such cancellation, You may opt to replace the order with a new order after making any additional payment as applicable after adjustment or request for the refund the amount to your bank account.

Refunds & Exchanges:

    • We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, You have to send an email to our customer support executives at catchmydriftindia@gmail.com along with the details of the order, nature of issues, photographs of the defective product.
    • Also do note that the colour of the T-shirt and design may slightly vary from the ones displayed on our website, social media pages and our ads.
    • Returns and refunds are not possible if there is slight variation in colour or design of the product delivered.
    • Also, In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then CMD will not be responsible for refunding the amounts paid to you.
    • However, you may still opt for exchange and returns in an aforementioned manner. All applicable refunds shall be made to the bank account from which you had processed the payment.
    • Also kindly note that all exchanges and returns are accepted only after the customer informs us of any issue (including but not limited to size, quality etc) within seven days of delivery.
    • After seven days, no exchange or return request will be processed. Also please note that COD handling charge of Rs 39 will not be refunded if a COD order is refunded back to the customer.
    • In any genuine case of replacement that we decide to do, the client shall return the product back to us first, we will not be bearing any charges for the return of the product and the person sending it to us will bear it the charges for shipping, after that we will send a new product to the person. 
    • All products must have original sticker label attached. Without it, returns and exchanges will not be processed.
    • Please kindly note some items like joggers, phone covers, tank tops, raglan t-shirts, leggings, rompers etc cannot be returned as per company policy unless there is any manufacturing defect in them.

Please note the applicable shipping on COD charges shall not be refunded to you in any circumstances.